As part of its ongoing effort to provide convenient access to media, information, and resources for Frisco residents, Frisco Public Library is now offering live chat on the library website, friscolibrary.com.
Customers may use live chat to renew checked-out items, obtain help with searching the library catalog, receive assistance with downloading e-books, and more.
We’re excited to provide this additional option for members to interact with the library,” Gary Werchan, Assistant Director – Operations, said. “We want it to be as easy as possible for members to take advantage of the vast array of resources and services the library has to offer.”
The live chat service works in both desktop and mobile internet browsers, allowing members to get help at home or on-the-go. With a growing number of members accessing library resources online, live chat allows FPL to provide more responsive customer service to online visitors.
A lot of people who use the library regularly prefer to access the resources we have available online,” said Elizabeth Chase, Senior Librarian. “We want to make sure our online patrons receive the same attentive service that patrons who visit us in person enjoy.”
Live chat is available:
- Weekdays 6 a.m.-11 p.m.
- Saturdays 7 a.m. to 8 p.m.
- Sundays 11 a.m. to 8 p.m.
Frisco Public Library, located in the George A. Purefoy Municipal Center, 6101 Frisco Square Blvd, is dedicated to inspiring intellect, curiosity, and imagination for residents of Frisco. The library is open Monday-Thursday 9 a.m.-9 p.m., Friday 9 a.m.-6 p.m., Saturday 10 a.m.-6 p.m., and Sunday 1 p.m.-6 p.m., or visit any time online at friscolibrary.com.
