MyTechHelpDesk.com - Frisco Based Home and Business Tech Support

Who hasn’t wanted to chuck their laptop or (not-so-) smartphone out the window at one time or another?

Unfortunately, most small businesses are not able to afford, and often don’t need, full-time IT staff. So in 2008, Keith Summit founded MyTechHelpDesk to provide small to medium businesses with full-service IT administration without breaking the bank. Keith and his team will configure the networks for remote administration as well as provide weekly or monthly visits. From the router to the end-user, they support all aspects of the technical environment.

Keith also started MyTechLifeline to offer home users professional-grade technical support. They can create remote sessions that enable them to troubleshoot a home PC or laptop by sharing the customer’s screen, plus a variety of technical services for the home such as in-home networking, repair, re-image, data recovery and backup, etc. Keith also offers classes to help home users learn how to use their technology. Offering support on just about any device, MyTechLifeline can offer remote assistance on not only computers but smart phones and tablets as well.

“I started these businesses because I noticed a demand for professional IT services but at prices that could be put in a small business or home budget,” Keith says. “I actually stumbled upon my first client or two by word-of-mouth and a growing reputation for reliable, friendly service.”

The benefits of MyTechHelpDesk or MyTechLifeline services for business or home are simply having experienced IT veterans working for you at affordable rates. Keith and his team assess the needs of each company and work with them to build a monthly rate that is mutually acceptable. On the home tech side, they offer customers rates they can fit into the family budget.

“My first customer, a drains manufacturer in Caddo Mills, Texas, hired my company to come in and asses the needs of their network and install a system that would help them be more productive and stay in line with current business technology,” says Keith. “We cut system outages almost completely and upgraded all of their equipment. We maintain a 99.9 percent up-time across the network now. The company was so thrilled with our service that we now provide a monthly service that has included all system updates, data backup and end-user support since 2008.”

So the next time you’re considering “accidentally” dropping your computer off the roof, step back from the ledge, and give Keith and the guys a call. It’ll save you time, money, and a lot of frustration running over the parts with a lawnmower!